Complaints procedure
If you're unhappy with something in our work together, I'd like to hear about it. Here's how to raise it.
How to raise a complaint
Talk to me first
Tell me what's wrong, in a session or by message. Most things can be cleared up together.
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An independent complaints officer
If we can't sort it out, or you'd rather not raise it with me, you can contact the independent complaints officer through the NIP complaints scheme: Centraal Bureau voor Klachtenmanagement in de Zorg (CBKZ) in Gorinchem. This is free for you.
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The disputes committee
If your complaint isn't resolved, you can take it to De Geschillencommissie Zorg, committee Vrijgevestigde GGZ praktijken, in The Hague: degeschillencommissiezorg.nl. Its decision is binding for both of us.
Professional standards
As a member of the NIP, I follow its professional code (beroepscode). From 1 November 2026 my practice is joined to the NIP Wkkgz complaints scheme, as Dutch law (the Wkkgz) requires. The NIP explains the steps for clients here: nip.nl/clienteninformatie/klachten.